Orders may be cancelled by the customer (or retailer) within 48 hours after the order is placed. Returns are accepted only for items that are damaged or incorrect. Please contact us within seven days to make arrangements. Furniture must be returned unused and with all of the original packaging. Due to the nature of custom manufacturing NO returns can be made on items outside of our retail line, with the exception that they arrive with damage.
Please inspect your furniture products upon receipt. In the unfortunate event that damage occurs in shipping, we will need pictures of the damaged area on the product as well as pictures of the outside & inside packing material in order to process a claim with the shipping company. Please retain all packing materials until a claim is filed by us and arrangements can be made for a replacement or repair.
Contact us immediately in the case of any damage occurrence.
All furniture is made-to-order and warranted from structural defects. A natural aging of wood can occur, as with any natural material, and should be expected to a certain degree. We use high quality oils, finishes and sealants; however normal wear and tear of any product should be expected and products may be refinished after a few years if necessary. Please contact us for any refinishing questions. If there are any problems with the furniture outside of mis-use, please contact us and we will try to work to repair or remedy the situation in a timely manner.
Thank you for shopping with Brave Space!